Data Deletion

Your right to delete your data

You can delete a single recording yourself, leave a shared family book, or ask us to delete your whole ConnecZen account. Because family books can be shared with family, these do different things, so this page explains each one, including what happens to recordings other people can hear.

Deleting a single recording

You can delete any recording you made, and a family book's admins can delete any recording in that family book. Deleting it removes the audio, the transcript, and the items made from it, such as a recipe card. This happens straight away, in the app, with no request needed.

Leaving a shared family book

Leaving takes you out of the family book, but the recordings you made stay there for the other members. If you don't want them to stay, delete them before you leave. The person who made a family book can't leave it.

Deleting your account

When we process an account deletion, we permanently remove:

• Your login and profile: email address, name, birth month and year, timezone, and preferences
• Your personal book and everything in it
• Every recording saved under your account, in every family book, with its audio, transcript, title, and the items made from it
• Answers people sent to requests you made. These are saved under the account of whoever sent the request, so they go with yours.
• The request links and invite links you created, your family book memberships, and your notification settings

Shared family books: this includes the recordings you made in shared family books, so the other members will lose them. We can't move recordings to someone else's account yet. If you want your family to keep them, leave the family book instead of deleting your account, or talk to us first.

What stays: shared family books you created stay for the people still in them, along with the recordings they made. An answer someone gave to a request you sent while they were signed in to their own account belongs to them, and stays.

How long it takes

We process account deletion requests by hand, within 30 days of receiving them. Once it's done you can't use the account, and the deletion can't be undone. Copies held in our service providers' backups and logs are removed on those providers' own schedules.

How to request account deletion

Option 1: In the app

Sign in at ConnecZen, open Settings, go to the Data & Privacy section, and click Request data deletion. Your request is recorded and the screen confirms it.

Option 2: By email

Email privacy@conneczen.com from the address on your account, with the subject line Data deletion request. Include:

• The email address on your ConnecZen account
• Whether you're in any shared family books you'd like us to talk to you about first
• A reason, if you want to give one (it helps, but you don't have to)

We'll reply within 7 business days to confirm we got it, and finish the deletion within 30 days of your original email.

If you answered a request without an account

Your answer is saved in the family book of the person who asked. To have it removed, ask that person or one of the family book's admins to delete the recording, which they can do straight away. If that doesn't work, email privacy@conneczen.com with the name on the request and the question you were asked, and we'll help.

Questions

For any question about deletion, retention, or privacy, email privacy@conneczen.com. See also our Privacy Policy.